Dear Mr. Skoog;
We met at my property in Las Palomas about March 20th 2013. I had called about a roof leak. Your company had performed a re-roofing on the homes in the development after the gigantic hailstorm had damaged all the roofs in the development. So I called SUNVEK about the leak.
You appeared to evaluate and/or repair the leak as necessary. As it turned out, after a brief inspection, you determined the leak was the result of leaves blocking one of the scuppers which was supposed to allow the drainage of water from the roof. The water, blocked from appropriate drainage, backed up inside the scupper, rising to an internal level higher than the scuppers seal system. Woe was me!
So, this letter is a delayed THANK YOU. Although the leak had nothing to do with the re-roofing work your company had performed, you did a thorough investigation of the scupper seals, the leak, and assured me to worry not. You told me as long as you were here, you would, if possible, remediate the problem. And so it appears,… fix it you did!
You climbed to the roof, spent over about an hour clearing assorted debris the scuppers, Cutting and trimming old failed sealant from the scuppers, and re-calked all the flashing inside the scupper.
Though I offered, you refused any payment for service. And…again…none of the roofs leak issues were your responsibility. None!… But that didn’t matter to you. You were there, had the tools and know- how, and provided……care and repair. Again, THANK YOU.
It has been my experience, most businesses seek ways to dodge responsibilities after they have received payment. Not you, not SUNVEK. I was more than impressed.
And….I feel I had an enjoyable conversation with you about our respective children and the joy of engaging in activities with our children. So, you also provided me with a most pleasurable 1-1.5 hours conversation. THANK YOU! yet again.
I have told this story to my Realtor, and through her, an office full of other Realtors…. The story of my scupper repair, the good cheer in which the repair was provided, and about the man of notable internal ethic who owns the company…who showed up himself because his roof technicians were all committed to other work. WOW! …I have recommended that SUNVEK be listed on all that offices’ Realtor personnel rolodex’s for any issue of roofing for all their clientele.
To ensure the safety of our customers SUNVEK performs criminal background checks and drug tests on employees.